WITHDRAWAL AND RETURN POLICY
Customers can return or exchange a product with a full compliance to the below return policy explained here. Return or exchange shall be done within 14 days from shipment arrival date. Firstly, a confirmation mail including a “Return Approval Code” shall be received from our sales team by contacting Karbon Tasarım, prior to back shipment. Returns without this code can not be refunded or exchanged. After the arrival of this code, product(s) that will be back shipped, shall be well packed as in original condition and including all the related equipment and document. Return approval code shall be written outside the package which can be seen by our team for processing. We recommend customers to ship the item(s) with the same or similar ordinary way of shipment as they have received, to guarantee the tracebility and the return to our company. Karbon Tasarım is not taking the responsibility for the lost or damaged returns. Return shipments and other fees shall be prepaid by the customer in order to receive refund.
When the return shipment arrives to Karbon Tasarım; our team will check the details and contact the customer with a confirmation mail. Refund will be done in max 3 business days of confirmation. Please note that, refunding to your credit card or bank account can take more days which is related with the banking policies and fees caused by the refunding operation will be under the responsibility of the customer. Shipping fees can not be refunded and if the return fees are not prepaid, they will be charged from the customer’s refund. Non-refundable products are mentioned on the product’s page. Products with shelf-life can not be returned or refunded. Customised products can not be returned or refunded..